The Educational Technology Department is a resource center that provides support and guidance to faculty, staff, and students. We support Canvas, improving classroom teaching practices for students and faculty, technology support, instructional design support, as well as creating inclusive learning environments.
Operating Hours
- Monday - Friday: 8 a.m. to 5 p.m.
- Closed on major holidays
Learn More
Educational Technology has launched a website featuring articles, information and communications from the Ed Tech team. Learn more on the Educational Technology page on SharePoint.
How to Get Help
Canvas Support
For Canvas Support, the best first step is using the Help and/or Support buttons on the Canvas navigation menu. The Help menu includes links to live chat support and the phone number for the support hotline. We highly recommend utilizing the chat support for immediate assistance. The Support button also provides access to Canvas’s immense library of resources to help you troubleshoot your problem.
Support links:
- To access live chat support for Faculty: Faculty Canvas Support
- To access live chat support for Students: Student Canvas Support
- Review the Canvas Instructor Guide: Canvas Instructor Guide
- Review the Canvas Student Guide: Canvas Student Guide
If Canvas is unable to solve your issue, or you have Alvernia specific Canvas needs, such as Blackboard course imports or need someone added to a course, reach out to us by submitting a service request through the TOPdesk Self-Service portal.
All Other Issues
For all other Educational Technology support issues, please use the Educational Technology page on the Homepage of the TOPdesk Self-Service portal to select a service and submit requests for assistance.
