Alvernia University has policies and procedures in place for you to resolve complaints.
Consult the “Academic Information” of the catalog for the process for filing academic complaints.
- Undergraduate students, see the Undergraduate Catalog’s Academic Information webpage's section labeled “Academic Grievance Policy.
- Graduate students, see the Graduate Catalog’s Academic Information webpage’s sections labeled “Student Appeals” and “Graduate Academic Grievance Procedures.”
Consult the Student Handbook for the process for filing complaints about grades, student conduct, Title IX, and other specific violations.
For any general concerns about the Alvernia experience not covered elsewhere, use our Report It! form.
Online students: Alvernia University adheres to the SARA Complaints Guidelines.
If your complaint is not resolved via the University’s internal processes and procedures, you may lodge a complaint with the Pennsylvania Department of Education.
- The PDE Complaint procedure can be found here.
- PDE contact information: Division of Higher Education, Access, and Equity Pennsylvania Department of Education 607 South Drive, 3rd Floor | Harrisburg, PA 17120 Phone: 717-783-6786 | RA-HigherEducation@pa.gov
Students may lodge complaints with the Middle States Commission on Higher Education (MSCHE) or program-specific agencies.
