What is Self-Service?
Self-Service provides Students with direct access to their information, including schedules, grades, and financial information. Self-Service enables Faculty to view their class lists, access advisee information, and enter grades among other things. Self-Service includes all of the features previously found in IQ.Web plus some new features such as electronic billing statements.
How do I access Self-Service?
Simply go to www.alvernia.edu, click on the Login link at the top right corner of the screen, then under Self-Service click on Login.
What is my Self-Service User Name and Password?
Self-Service user names and passwords are created for students and faculty. Your Self-Service user name is based on the first 4 letters of the your last name followed by the last 6 digits of your Alvernia ID. Your default Self-Service password is based on the first 4 letters of your last name (first letter capitalized) followed by the pound (#) sign followed by the last 6 digits of your Alvernia ID.
John Smith, ID 888851234
Self-Service Username - smit851234
Self-Service Password - Smit#851234
After logging in with the default password, you should set a new password. To do so, go to the My Profile tab and select Account Information then select Password. Be sure to follow the password requirements listed on the screen.
***Note that on Wed June 29, 2011, due to a system update, all Self-Service passwords were set back to the default. The first time you log in after this update you will need to use the default password. Then, to set a new password, go to My Profile -> Account Information -> Password.***
Who do I contact if I have trouble logging into Self-Service?
Contact Alvernia at the phone numbers or email address below if you have trouble logging into Self-Service.
Administrative Computing: 8:00am – 5:00 pm Monday through Friday
Email - AdminComputing@alvernia.edu
Phone - 610-790-1990, 610-796-8383, 610-796-8287
Alvernia University 24/7 Help Desk: 866-579-7420
Special note to students regarding online invoices
As of the Fall 2011 semester, paper invoices will no longer be mailed. Instead, all invoices will be available electronically via Self-Service.
To access your invoice, do the following:
- Log into Self-Service.
- Select the Finances tab, then select Online Resources (near top of screen in blue ribbon).
- On the Online Resource screen, your invoices are listed at the top right corner under "Your Bills".
- To access your online statement, simply click on the View or Download link next to your most current Alvernia eBill.
- Contact Student Billing at 610-796-8319 if you have questions regarding your statement or payment.
- Click on Sign Out to return to the Self-Service Finances tab.