Campus Print Program

Device Support

MFPs and Network Printers

Support of MFPs and network printers is provided by our print services partner, XSE Group.

XSE will have a technician on Main Campus for support 2 days per week and has a Customer Service Call Center available Monday through Friday, 9am – 5pm.

For device support:

  • Locate the service tag information on the front of the device (sample below)
  • Call in to the customer service center number
  • Provide the number from the white box on the tag or the device serial number, if known

Sample service contact information label:

Print Label

Standard Device Specifications / Documentation
Information on standard MFP and network print devices can be found at the Alvernia Print Portal pages.

  • Click the link above and choose either the Printer or MFP tab
  • Find your device by Model Number (example:  WC 5945 or Phaser 6700)
    • Model Number is located on the front of every device
  • Select the More button next to your model in the list
  • Scroll down and choose “Download” to view the information / specification sheets

Local Printers

Consumables, such as toner or ink, will be purchased by the user’s department. 

Local printers approved for use will be supported via the AU Service Desk.

Technology Knowledgebase

Service Desk
Submit a Service Request
(ext. 2008 on campus)

Library Reference Desk


Ask a Librarian
Monday-Thursday 7:30am-12am
Friday 7:30am-4:30pm
Saturday 9am-5pm
Sunday 12pm-12am
Library Hours


campus print program

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