Computer Refresh Program

Support Changes/Updates


Obsolete Equipment and Software

As hardware and software become obsolete or unsupported by the manufacturer it will be considered for retirement from the University’s standard offerings.

This retirement will be in the form of:

  • Upgrades to newer software versions
  • Removal of old hardware from classrooms and labs as they break down


Sunset of support for 2016 to be updated as it becomes available.


Administrative Access to Computers

As of the first refresh cycle in the summer and fall of 2015 faculty and staff have access to install software and devices on their University issued computers.


What does this mean?

  • You are able to connect devices such as printers, at a hotel or other venue. In the past you needed to call to the Service Desk, you can now do this yourself
  • You are able to install software without permission from Information Technology


With this level of permission comes the responsibility to use it according to legal and ethical guidelines.


Guidelines

  • Any software installed by the end-user must be licensed according to the manufacturer standards
  • No illegal or unlicensed software is permitted to be installed on University equipment
  • Not all free software is permitted by the manufacturer to be installed on corporate and University equipment. You must abide by the End User License Agreement (EULA)
  • No personal software is permitted to be installed, software should be purchased through University department channels
  • Internet usage is for work purposes only. Maintain vigilance when visiting websites - you are more vulnerable to malware attacks with this level of permission


Important Note on Support for User-Installed Software
If software, malware, or viruses are installed on a computer intentionally or unintentionally and it is rendered inoperable it will be returned to the original configuration at Information Technology’s discretion. This may result in the loss of data and any third-party software would need to be reinstalled.

Technology Knowledgebase

Service Desk
Submit a Service Request
610.927.2008
(ext. 2008 on campus)
855.402.3828
ServiceDesk@alvernia.edu



Library Reference Desk

610.796.5517

Ask a Librarian
Monday-Thursday 7:30am-12am
Friday 7:30am-4:30pm
Saturday 9am-5pm
Sunday 12pm-12am
Library Hours

 




computer refresh program

1.888.alvernia
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