Alvernia
An Education in the Franciscan Tradition
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Information Technology Educational Technology

IT Helpdesk

Monday - Friday
7:30am - 4:30pm
610-796-8411
helpdesk@alvernia.edu

Monday - Friday
4:30pm - 10:00pm
610-790-2851


IQ Web Helpdesk

Monday - Friday
8:00am - 4:30pm
610-796-8383 or
610-796-8287

Monday - Thursday
4:00pm - 10:30pm
610-796-5635

Saturday
8:00am - 4:30pm
610-790-2851

Sunday
2:30pm - 10:30pm
610-796-5635


WebCT Helpdesk
Monday - Friday
8:00am - 4:30pm
610-796-5606 or
610-796-8398

Monday - Friday
4:30pm - 10:00pm
610-790-2851

Saturday
8:00am - 4:30pm
610-790-2851

Sunday
2:30pm - 10:30pm
610-796-5635



Alvernia Student

Software

Anti-virus Software
Resident students are required to have a current and up-to-date antivirus program running on their own computers, if they wish to connect to the network in the residence halls.

Anti-virus software that is allowed on ResNet is as follows:

Authentium Command Antivirus
Avast! Antivirus
BitDefender Antivirus
Computer Associates eTrust EZ Antivirus
Grisoft AVG Anti-virus (Free and Purchased)
Kaspersky Anti-Virus
McAfee VirusScan
Microsoft OneCare
Norton Antivirus
Panda Antivirus
Sophos Antivirus
SpySweeper AntiVirus
Symantec Antivirus
Symantec Antivirus Corporate Edition
Trend Micro OfficeScan
Trend Micro PC-cillin
ZoneLabs AVGuard

 

Microsoft Office
Alvernia College is currently using the 2003 Microsoft Office System! You will find the Professional version installed on every computer on campus.

Microsoft is currently running a promotion for students. You can purchase Microsoft Office 2007 Ultimate at a discounted price. Limited offer ends April 30, 2008. Please visit www.theultimatesteal.com for more information.

Save Money! If you're going to purchase Microsoft Office 2007, be sure to check out the prices at the Alvernia College bookstore, or in the discounted Purchase Program first. This is probably the lowest price you'll find for Microsoft Office.

 

Anti-spyware
We require Windows Defender or SpyBot-Search & Destroy be installed on each PC connected to the campus ResNet. Other legitimate choices are Ad-aware, AVG Anti-Spyware, Pest Patrol, Spy Sweeper and Spyware Doctor. Two or three anti-spyware applications can be installed on the same PC to enhance removal of these pests. Along with viruses, malicious spyware programs are the biggest problems we see on student computers. Whether you're on or off campus, you should use these programs to help keep your computer free of spyware.

 

Impulse Safe•Connect™ Policy Key
The Policy Key is a lightweight software application that ensures the resident student's computer is in compliance with Alvernia’s access policies. The Safe•Connect system recognizes when a computer is not running a Policy Key and redirects the unknown device to a captive registration portal where the user can download a Policy Key.

The Policy Key is extremely lightweight and is installed individually upon first connection to the ResNet network. The Policy Key communicates frequently with the Safe•Connect system to validate security posture and receive policy updates. If the Policy Key is uninstalled or disabled, the Policy Enforcer appliance will immediately disallow network access until the computer is re-registered and a Policy Key is installed.

The Policy Key continually assesses your computer for compliance with the following security policies:

Authentication
Anti-Virus
Anti-Spyware
Microsoft Patches
P2P File Sharing
Access Point
Custom Policy

If a computer is not in compliance with Alvernia’s network access policies, the Safe•Connect solution delivers individualized remediation guidance and isolates the device from the network until the policy breach is resolved and the computer returns to a state of compliance.

 

Alvernia College · 400 Saint Bernardine St., Reading, PA 19607 · 1-888-ALVERNIA · helpdesk@alvernia.edu